DeltaNet – The Delta Employee Portal (DLNet)


Delta Air Lines is one of the world’s largest airline companies with more than 80,000 employees worldwide. With the help of the DeltaNet portal the company is able to train all their staff to the highest standards. By moving away from the traditional education model in recent years and by branching out into e-learning courses for their employees, the DLNet website is an industry leader in the airline training field, only US Airways and their Wings center comes close to their level of corporate education expertise.

There are a number of benefits to online training for staff, crew member, and Delta employees in general, but the main benefit is that they can study for modules in their own time, from the comfort of their own home. E-learning courses can also save employers like Delta time and money, as well as offering members of their staff a more interactive experience no matter where they are in the world.

A System of Benefits For Delta and Non-Delta Employees

Delta Airlines LogoThe Delta employee portal has been specifically designed to offer a better experience for the staff working for Delta Air Lines around the world. The portal is easy to use, with two options on the main home page. There are separate login screens for current employees of the company, as well as those who have retired. Clicking on the employee option will take users to a login page, where staff will need to input their Delta Passport self-service username and password in order to access the service. Those who do not work for the company will not be able to access the extranet system, although friends and family who are intending on flying with a Delta employee can benefit from low flight ticket pricing as well as upgraded options with the Delta Travelnet. Business partners of the company can also make use of information which is provided on the portal, including LTA Center, BOM WP, GSAs, OALs and ACS contractors.

A Portal to Track Training Records as Well as People

Employee portals in general are becoming a popular way for employers to communicate with members of airline staff quickly and efficiently, and are often beneficial in larger airlines with thousands of employees. A portal like the one used by Delta Air Lines for example can provide members of staff with information about the company, as well as industry developments which pertain to their line of work, whether they are pilots, cabin staff, customer service agents or engineers. Employee portals like this one will contain information such as safety courses for airline stewards, information for pilots, and passenger and baggage handling guidelines. Employees will often be encouraged by their supervisor to check the portal on a regular basis in order to be up-to-date with the latest company news and information. Some company portals incorporate a number of interactive elements, such as an internal messaging system, which can be used to converse with other members of staff – including those in different departments of an airline company. Such implementation of technology is alose well known to be used in the service industry like McDonald’s LMS website for their managers and crew members and Subway’s University for their partners and franchisees.

Try Before You Fly

delta airplane in the skyThe Delta employee portal can also be beneficial when providing airline staff with the training they need in order to undertake their jobs more effectively. This can be done in a number of different ways, and may include incorporating modules and training from a “virtual classroom”, where staff can login and access the lessons in their own time. For example, flight simulators online can allow pilots to train effectively on new plane models and features, especially those which provide them with the know-how to deal with a real emergency. Information can be provided in an interactive way, which can help members of airline staff learn important complicated concepts with ease. Online training may also be combined with traditional methods of teaching, such as real-world seminars, lessons or group sessions with those who are highly experienced in the airline industry.

A Historical Perspective

Delta Airlines vintage planeChrist Howard from Bersin and Associates undertook a case study in 2006, exploring the different ways the Delta Air Lines corporation was incorporating e-learning into their corporate training schemes. The study stated that the company had delivered almost 350,000 hours of e-learning, compared to over 560,000 hours of instructor-led training, and that a total of 17 courses had been converted into an e-learning format. Staff were able to learn about key concepts which would enhance their working life online, indicating the trend for many companies to transfer their training modules over to an electronic format.

The study also stated how Delta had already begun to transition from traditional forms of teaching even before the advent of e-learning and the DeltaNet portal. The company had already produced CDs which included lessons and modules, which could then be distributed to staff for training purposes. A process that is now completely streamlined by the DLNet website.

Here is a classic video of in-flight safety video we all should know by heart!