The Dunkin Brands Online University is the main learning resource for Dunkin Donuts and Baskin Robbins corporate training program. It is known as Dunkin U for short, and is powered by Skillport, one of the more popular LMS software technologies (For more detail info on LMS click here).
Using a combination of on-site training and online education classrooms, the Dunkin Brands skillport website is one of the more advanced and comprehensive corporate training programs implemented for a multinational conglomerate. It is ranked in popularity and prestige to the likes of McDonald’s Access McD training program and to how Subway delivers its training with its online university.
It was originally developed in 2003 and is now used by both corporate employees and franchisees to train their staff member and store managers. It is one of the best tools to keep track of well performing workers of the company and the ones that are lagging.
The Benefits Runs on Dunkin University
Instead of traditional on-site classrooms that are slow to deploy and expensive, the Dunkin online university can be reached by thousands worldwide as soon as the training course is implemented and goes live.
It is then available 24/7, just like the program available from Five Guys University, which can also can be accessed in store for those employees that lack internet connection at home. This is convenient since workers can access their learning materials from anywhere and at any time.
Some of the courses you will need to complete include:
- Preparation of Food & Beverages
- Customer Service & Register Operations
- Health, Safety & Emergency Preparedness
What’s more, it is real easy to track the training progress and effectiveness of each training module. Since after each module, managers can print out an assessment report to find out their workers comprehension level for each course they completed, the return on investment on the Dunkin Donuts online training university is obvious.
Managers and top Execs can pull out those reports and compare employees on a number of metrics that will show them information on which classes the company students took and what grades they received including subjects on compliance, skills training, customer service and others.
It might not be as rewards of benefits as other companies offer, like US Airways and their learning travel perks through their Wings hub site, but at least you know your efforts are being noticed.
Training is a Login Away
The store managers are also the ones that will provide you with your login credentials including your username and password to access the Dunkin Donuts online training skillport website. So if you haven’t received your yet you need to make sure to remind them of it after your orientation.
If you are wondering how long it takes to complete the training program, then the answer is that it varies. It can be as short as a few days or as long as a few months. Without a doubt much of it depends on how much time you have to dedicate to the learning materials and what job or position you got hired for.
If you were hired as a baker then its a much different employee training program then if you were hired as a retail associate. So don’t be discouraged if your training schedule is a few months long and your associates are just a few weeks long.
Your job requires it and you are probably getting paid more for it!
In case it interests you, the Dunkin Brands online university is run on the Skillport training management software, the same software used by the Navy’s online e-learning program. It is a cloud based online learning delivery platform that helps many corporate organizations to advance and develop their employee’s skills pertaining to the organization that hired them.
You can access Dunkin University by typing dunkinbrands.skillport.com in your browser’s address bar and login in directly from there.
Note: I am sure this doesn’t pertain to you, but many of this company’s employees also work at AMC theatres since many times one job is not enough. If that is the case then you might be interested in knowing that the AMC’s Workbrain portal is their version of employee training and schedule management site, which you should also use in a regular basis.
Watch below for a day in a life of an actual team member!